We respectfully ask for 2 full working days’ notice to cancel or reschedule an appointment.

Any appointment cancelled with less than 2 full working days’ notice, will incur a late cancellation charge of 50% of the full appointment fee or £300 per hour, whichever is less.

Any missed appointment will incur a failure to attend charge of up to 100% of the full appointment fee.

We reserve the right to refuse to book further treatment for patients who fail to attend two consecutive appointments or have two late cancellations, until any outstanding balance has been paid.

We understand cancellations are sometimes unavoidable due to illness or emergencies and we will of course take all individual circumstances into account.

Any appeals about missed or cancelled appointment decisions by a patient should be made to the Practice Manager.